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Frank Cusick, member Meitasoft Inc. BoD, assumes role of Vice President of Customer Services

Meitasoft is pleased to announce that Frank Cusick has assumed the role of Vice President of Customer Services. Frank has extensive experience running services organizations ranging from startups to large organizations with budgets north of 25 million. He has published numerous articles on IT operations and business process re-engineering.

In addition Frank has extensive business and partner development experience in N.A. and Europe, China, Singapore, Malaysia, Australia, and India.

Professional highlights

Vice President of Professional Services for CDC Software’s Ross ERP & Supply Chain Product lines. Industries served included F&B, LS, Metals, and Chemical. Drove professional services revenues to highest levels achieved in company’s history and improved net margin from 16% to 30% over 4 quarters.

Vice President of CDC’s Professional Services Marketing Automation practice. His team developed highly acclaimed, industry leading examples of automated relationship-marketing campaigns for Pharmacia’s prescription and non-prescription brands, for example: Rogaine for Men and Women, Nicotrol Smoking Cessation and Depo-Provera. 

Vice President of Professional Services for PIVOTAL CORPORATION a Customer Relationship Management (CRM) software company (acquired by CDC). Frank conducted hands-on business development, including: selling, defining, proposing, negotiating, closing, planning and staffing.

Vice President of Professional Services for MARKETFIRST SOFTWARE a dot-com provider of Internet marketing automation (web+email+workflow) software and services. Frank bootstrapped the Boston practice, from scratch and drove consecutive quarter over quarter revenue growth for five straight quarters despite the “dot com” bubble bust. He helped to win and support numerous top clients including Standard & Poor’s, Dunn & Brad Street, Pharmacia, Pfizer, Applied Biosystems, Sharp USA, Documentum, FileNet, Road Runner, and many more. 

Director of North American Technical Services SYSTEM SOFTWARE ASSOCIATES. SSA) provides enterprise software solutions for ERP and SCM. Frank’s NA team delivered core and boutique technical services based on SSA’s Unix and AS400 based BPCS (ERP) products. He drove practice revenue to highest level in 98.

Frank worked at DIGITAL EQUIPMENT CORP (DEC) in software engineering leadership roles focused on manufacturing automation and distributed computing.


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